About Five Star Spas

About Five Star Spas

Five Star Outdoors is a proudly Australian owned and operated family business employing staff and creating business across Australia.

Where possible we always seek to support our market, whilst being very careful with only importing the best quality overseas products

Laurie Mallia owns Five Star Spas and is actively involved in the business on a day to day basis. After 20 years in the Home Improvement / Pool and Spa Industry Laurie decided to open his own business in January 2010 focussing on Outdoor Lifestyle solutions.

In March 2014, Five Star Spas moved into the Home Ideas Centre on the corner of South Road and Anzac Hwy, Adelaide providing 7 day per week convenience to our customers wanting to view Spas and gather information to consider their Spa needs and eventual purchase.

Being based in the Home Ideas Centre, Five Star Spas were able to talk to, and give advice to, new home builders and renovators about the correct preparation required for their new Spa. Five Star Spas regularly did, and still do site visits to established homes to ensure access is available to get a Spa in and that correct base, electrics and government legislations are prepared for prior to a new Spa delivery.

Due to customer demand, the past 12 months has seen the addition of several new products closely aligned to Spas and designed to enhance Outdoor Lifestyles. These products include:

  • Saunas
  • Gazebos
  • Outdoor Blinds and Shutters
  • Outdoor Kitchens

This growth has led us to become more focussed on the overall Outdoor Lifestyles and so Five Star Spas has been more commonly referred to as Five Star Outdoors in more recent times.

The same old fashioned focus on customer service remains a big part of who Five Star Spas is and how we like to be remembered by our many satisfied customers.

Apart from Laurie, Five Star Outdoors employs 7 other full time staff and given we are a small boutique operation we are able to strive to ensure customer satisfaction.

In June 2015 Five Star Spas was awarded two Gold Medals by SPASA (SA) who is the governing body in the Swimming Pool and Spa Industry. These awards were for:

  • Best Spa Retailer in SA
  • Best ‘in-situ’ Portable Spa in SA

These Gold Medal Awards are a testimony to our focus on Quality Products and 5 Star Service to our customers, and are proudly displayed at our Showroom to act as a reminder of our company visions.

In August 2015 Five Star Spas was awarded the Silver Medal by SPASA (AUS) for the ‘Best Spa Retailer’ in Australia – again something we are all very proud of.

In February 2016, Five Star Spas moved out of the Home Ideas Centre and into our own Showroom which is situated in the Westfield Marion Shopping Centre Carpark alongside other National Brands like Bunnings, Dan Murphy’s, Super Cheap Auto, Pizza Hut and KFC.

Our 300 square metre Showroom is open 7 days a week, including late on Thursday nights, and showcases all our Spas, Swim Spas, Saunas, Gazebo’s and Outdoor Kitchens. Customers can come in and try out a working Spa, Swim Spa or even a Sauna to experience these wonderful products before they make a purchase.

With hundreds of satisfied customers all over South Australia and even some interstate, any potential new clients can rest assured Five Star Outdoors will look after all their Outdoor needs.

In April 2016, Five Star Spas NSW was launched with a Shop located at Homemaker Prospect in the heart of Greater Western Sydney. Adelaide Design Consultants Lee and Jackie relocated to Sydney to manage the shop which is open 7 days per week in one of Sydney’s original and oldest Homemaker Centres.

Again we are fortunate to be surrounded by a number of national brands including Good Guys, Bing Lee, Beacon Lighting and Fantastic Furniture to name a few. As with Adelaide, our Sydney shop offers in store or onsite service and quotes on all the same Outdoor products.

In July 2016 Five Star Spas was awarded two Gold Medals by SPASA (SA) who is the governing body in the Swimming Pool and Spa Industry. These awards were for:

  • Best Spa Retailer in SA
  • Best Retailer in SA

We were also fortunate to claim the Bronze Medal for the ‘Best in-situ Spa’ in SA for 2016.

Following this up in August 2015 Five Star Spas was again awarded the Silver Medal by SPASA (AUS) for the ‘Best Spa Retailer’ in Australia.

Back to back Gold and Silver Awards at State and National levels as awarded by the Industry body SPASA, is again a testament to the quality of products and service provided at Five Star Spas.

In June 2017, Five Star Spas launched a new range of Spas – American Spas.

American Spas are exclusive to Five Star Spas and feature the latest technology and design out of North America (which caters for 300,000 consumers per annum), with many of these features simply not available anywhere else in Australia – sleek & modern design, aluminium frame technology, furniture grade cabinets and superior insulation and sanitation standards just to name a few.

American Spas has proven to be a great asset to Five Star Spas Australia Spas, both complementing each other whilst offering the end user more options when considering their Spa purchase.

Adding to the excitement is our recent launch into Melbourne as partners with Aquafirst at Braeside as our first official American Spas exclusive outlet. This launches our national assault with some more Melbourne and Sydney stores coming on board in the coming months, as well as stores in Canberra, Perth and Brisbane in the near future.

Saunas – Gazebos – Outdoor Blinds – Outdoor Kitchens

Due to customer demand, the past 12 months has seen the addition of several new products closely aligned to Spas and designed to enhance Outdoor Lifestyles. These products include:

  • Saunas
  • Gazebos
  • Outdoor Blinds and Shutters
  • Outdoor Kitchens

This growth has led us to become more focussed on the overall Outdoor Lifestyles and so Five Star Spas has been more commonly referred to as Five Star Outdoors in more recent times.

Live Outside Get The Most From Your Backyard

Old Fashioned Customer Service

The same old fashioned focus on customer service remains a big part of who Five Star Outdoors is and how we like to be remembered by our many satisfied customers.

Apart from Laurie, Five Star Outdoors employs 4 other full time staff and given we are a small boutique operation we are able to strive to ensure customer satisfaction.

Laurie

Lee

Kellie

Will

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